National express is a disgrace! The scheduled leaving time was 10:30 - I arrived at 10:28 and waited for over an hour at the bus station.
After FINALLY getting through to customer service, they wer adamant that the coach had left on time even saying that they had coach tracking data in front of them which showed the coach left at exactly 10:30PM. However I KNEW I had arrived on time.
After a couple of days of complaining I was finally told that the real departure time was 10:25, 5 minutes before 10:30!