National Express Reviews
National Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Express has a 2.6 star rating from 64 reviews; 46% would likely recommend. Consumers are mostly neutral. Rating distribution shows 57% unfavorable and 32% positive. National Express reviews often mention refunds and booking issues.
Key Takeaways for Future Customers
- Expect medium price levels and broad number of destinations.
- Use email or online tools for tickets but verify receipts.
- Prepare for long phone waits; have booking details ready.
- Ask about subscriptions and unexpected charges promptly.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and double debits.
- Poor customer service response times and phone line issues.
- Booking errors, missing tickets, seat selection and app/website failures.
- Unexpected subscription or reward charges and cancelled trips.
Positive Feedback
Many cite good service, helpful staff in some cases, reasonable prices and reliable routes when everything works. A few report swift resolution from emergency teams.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Express has a 2.6 star rating from 64 reviews; 46% would likely recommend. Consumers are mostly neutral. Rating distribution shows 57% unfavorable and 32% positive. National Express reviews often mention refunds and booking issues.
Key Takeaways for Future Customers
- Expect medium price levels and broad number of destinations.
- Use email or online tools for tickets but verify receipts.
- Prepare for long phone waits; have booking details ready.
- Ask about subscriptions and unexpected charges promptly.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and double debits.
- Poor customer service response times and phone line issues.
- Booking errors, missing tickets, seat selection and app/website failures.
- Unexpected subscription or reward charges and cancelled trips.
Positive Feedback
Many cite good service, helpful staff in some cases, reasonable prices and reliable routes when everything works. A few report swift resolution from emergency teams.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, Bristol
Refund for ticket
I have booked a ticket from Bristol to Heathrow Airport, but due to a network issue, it may have been booked twice. I want only one ticket; for that, can you please cancel one ticket and provide me a refund?
It happened unfortunately. I want only one ticket; please help me out.
- Good service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwich, Norfolk
Cancel original booking
Always reliable find them very convenient
Phone didnt work
Theres no telephone numbers that work to call I would like to cancel a booking Id forgotten about & booked a second time so would like to cancel original booking
- Really good until you need to contact them
- No telephone numbers that work
Preferred solution: A refund if possible & cancel original ticket
Pont-Y-Clun, Rhondda Cynon Taf
To book seats
- - Could not book 3 seats together at the back.
- - Account issue: email in use; no other email; ref EUZEKN93.
I booked tickets. I tried to book 3 seats together at the back, but it did not work for me.
I am 84 years old and tried my best to do this. I am travelling with family; one is totally deaf, and the other gets anxious when sat with strangers. I tried to get an account, but it is not working. I booked early to book seats but failed; it said my email is already used.
I do not have another email address. Can you please help me resolve this?
Many thanks, ref. EUZEKN93
- I found it hard to do i am elderly and needed to book seats
Preferred solution: Seats at back together booked
Birmingham, England
Double debited
I used my card to pay yesterday, and I can see I was debited twice. Yesterday, I used my card on the bus, then later in the day I changed my clothes, used my card on Google Pay, but I was debited twice. Same card, same bank.
- Consistency in bus arrival
- Miss your time and you are finished
User's recommendation: Maybe
Glasgow, Glasgow City
First time encountered a problem.
Normally my yearly trip to London , is straight forward . Unfortunately , this year I have encountered some problems . Hopefully it'll all be sorted out .
Liverpool, Liverpool
I got what I needed without any stress
I booked for a ticket to travel from Liverpool to London on the 10th of August but I cant find or receive any tickets
User's recommendation: National express is the best in travelling
Croydon, Croydon
Booking cancelled by national express, I
The outward bound journey was cancelled by NE. I rebooked the outward journey only using the link for free, but should I have rebooked the return journey also, even though this one had not been cancelled?
Preferred solution: An answer to my question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edinburgh, Edinburgh
Swift response and resolution to the issue I had hitherto raised
My bus had left me at a location I am very unfamiliar with. I contacted the emergency response team.
User's recommendation: .Feel free to contact emergency
Leeds, Leeds
*** fime
*** fine, did not pick up the phone after 26 minutes wait. And I won't call you *** again. Bye
Preferred solution: *** all
Stratford, Newham
Lost property
I left my phone and wallet on my bus from [GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] yesterday. We think it is at the depot in [GEOGRAPHIC_DATA] and need to pick them up urgently
- Comfortable and good price
- Long journey
Preferred solution: Find lost wallet and phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wolverhampton, Wolverhampton
Looking for my refund as my complaint ref, 0112****
I'm 73 years old and not computer friendly sadly, I'm registered disabled and on a low income, I wanted to visit my daughter and grand kids. I got a friend to book my ticket on line for me.
She made a mistake and booked it a day before I was out of hospital. So I had to pay again on the bus.
I was told that's it. Tough.
- I see no pros
- Jobs worth
User's recommendation: Very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lambeth, Lambeth
Ticket
Too many *** questions for a simple call - can't buy a simple ticket online or through the app - *** terrible.
User's recommendation: Get staff
Torquay, Torbay
Quick and efficient
They could not help me with a booking as it was too early to enquire about it
But all my questions were answered
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Swansea, City And County Of Swansea
Cancellation needed
Couldn't work my account so had to ring and talk to a person- which I prefer. Abdullah was brill and understood.
He followed it through and sent me a link to contact customer service by e mail. Thank you
Walsall, Walsall
Complain of bus not on time and not showing up on stain times.
- - I'll monitor bus arrival times to assess service value.
- - Please ensure Hinckley drivers are aware; this aids safety and getting to work or hospital.
Kids are back to school so I'll be monitoring the bus arrival time in order to see am getting the value of the services. Please also ensure your bus drivers are aware on the route especially in Hinckley area where I rely on the bus service. It's important for their safety and also for those who are to get to work and hospital appointments.
Hereford, Herefordshire
Time table
No one answered and was directed to a robot needed to talk to a human being but at least 20 minutes wait time get real do your job customer service you could spell it
User's recommendation: Crap no human contact get a grip
About
National Express is a multinational public transport company which is headquartered in Birmingham, the UK. The company operates bus, coach, rail and tram services in the United Kingdom, United States, Canada, Spain, Portugal and Morocco and long-distance coach services across Europe. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The history of the company was started in 1972, when the state-owned the National Bus Company decided to bring together the scheduled coach services operated by its bus operating companies under one brand. Initially branded as National, the National Express brand was first used in 1974. National Express network was largely a branding exercise, with services continuing to be operated by the individual companies.
National Express is ranked 72 out of 2332 in Travel Agencies category
UK
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